Last updated: April 5, 2023
1. General
Welcome to the website (“Site”) of Sedjedo’s Kitchen (“we”, “us”, “our” “Sedjedo’s Kitchen” or “Sedjedo”). Please review the following terms (the “Terms”) that govern your use of our Site, applications, products, and services, as well as your participation in our rewards program. Please note that your use of our Site constitutes your agreement to follow and be bound by these Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. If you do not agree to these Terms, you may not access or use the Site and you may not order, receive, or use the meals, products, content or services made available through the Site (collectively, the “Products”).
We reserve the right to change or modify these Terms at any time and in our sole discretion. Such changes or modifications will be posted as a modified agreement on the Site with an updated “Last updated” date. If the changes include material changes that affect your rights or obligations, we will notify you of the changes by reasonable means, which could include notification through the Site or via email. Your use of our Site and the Products following any such change constitutes your agreement to follow and be bound by the Terms as changed. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Site or order, receive or use the Products. If you do not agree to the revised Terms, you may not access or use the Site or order, receive or use the Products.
2. Eligibility
We reserve the right to refuse service to anyone for any reason at any time. By agreeing to these Terms and using the Services, you represent and warrant that you (a) are 18 years of age or older, (b) are a legal resident of the United States, (c) have not been previously suspended or removed from the Services, or engaged in any activity that could result in suspension or removal from the Services, (d) do not have more than one Sedjedo’s Kitchen Account, and (e) have full power and authority to enter into these Terms and in so doing will not violate any other agreement to which you are a party.
3. Account
You may be required to create an account to use some of the features of the Site. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account. In creating an account, you represent to us that all information you provide in such process is true, accurate and correct, and that you will update your information as necessary to keep it accurate. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts except as otherwise authorized by us, or provide or use false information. You agree to notify us immediately of any unauthorized use of your account by contacting us at sedjedo.kitchen@gmail.com and to change your password. You may not transfer your account to anyone else without our prior written permission.
4. Nutrition & Allergy Disclaimer & Liability Waiver
You should always consult your doctor before making any changes to your health regime–including starting on a Sedjedo’s Kitchen meal program or using Sedjedo’s Kitchen Products.
By using our Products, you acknowledge that you are doing so at your own risk, and have consulted with your doctor or other health professional about your diet change.
We do not claim our meal program or Products will alleviate, heal or cure any health condition or symptom. The content of this Site and any Product Sedjedo’s Kitchen offers are not meant to diagnose, treat, prevent or cure any medical condition, and should not be used as a substitute for consulting a doctor or other health professional. Any information that you find on this Site or on websites we link to, receive from our employees, suppliers, or agents by phone, email or other communication channel, or obtain through contacts you make through Sedjedo’s Kitchen should be verified with your doctor. Consult your doctor with any specific health questions or problems you may have. If you think you have a medical emergency or any condition requiring immediate attention, call your doctor or 911 immediately. The statements made by Sedjedo’s Kitchen on this Site and our programs and Products have not been evaluated by the Food and Drug Administration.
Our program is not intended for people with severe allergies. Our kitchen facilities process and regularly use nuts and mushrooms. We do our best to accommodate allergies, but do not provide a product intended for people with medically-necessitated diets or severe allergies.
5. Promotional benefits
From time to time, you may be offered and/or awarded with or receive “rewards,” “promotional” gift cards, “credits”, “vouchers” or similar physical or electronic promotions that are provided free with a purchase, distributed as a reward, incentive, as part of a marketing, promotional or customer loyalty program or otherwise (collectively, “Promotions”). All terms and conditions that are affixed to or otherwise provided in connection with such Promotions shall apply, including any expiration dates, delayed activation dates or any other additional conditions, restrictions or exemptions as provided on the Promotions themselves or any packaging or other written materials that accompany such Promotions or any applicable law. To the extent not provided in connection with such terms and conditions, the Gift Card Terms shall apply to such Promotional Card.
6. Payment and Billing Information
Payment is due upon purchasing your Sedjedo’s Kitchen Product or program. By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third party payment processor) to charge your payment method for the total amount of your Order or other purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended, cancelled and unfulfilled. You must resolve any problem we encounter in order to proceed with your Order. In the event you want to change or update payment information associated with your Sedjedo’s Kitchen Account, you can do so at any time by logging into your Account and editing your payment information.
You acknowledge that the amount billed may vary due to promotional offers, changes to your Plan or changes in applicable taxes or other charges, including shipping and handling, and you authorize us (or our third party payment processor) to charge your payment method for the corresponding amount.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s). By signing up for a meal program subscription, you acknowledge and authorize Sedjedo’s Kitchen to collect, save, and charge your provided payment method for future transactions on your account regarding your subscription.
You agree to provide current, complete and accurate purchase and account information for all purchases made on our Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
At this time, we use third-party payment processors to bill you through a payment account linked to your Account on the Services. The processing of payments will be subject to the terms, conditions, and privacy policies of our payment processors in addition to these Terms. Currently, we use Stripe, Inc. You can access Stripe’s Terms of Service here and their Privacy Policy here . We are not responsible for any error by, or other acts or omissions of, any third party payment processor. We reserve the right to correct any errors or mistakes that the payment processor makes even if it has already requested or received payment.
7. Pricing and Availability
All prices are shown in U.S. dollars, and applicable taxes and other charges, if any, are additional. We reserve the right to adjust prices and fees as we may determine in our sole discretion. The placement of an Order following a price or fee change constitutes your acceptance of the new prices and/or fees.
All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products and to substitute Products (including, but not limited to, specific ingredients or entire items) without prior notice. We strive to provide you with high-quality Products, and given the perishable nature of certain Products and market conditions beyond our control, we may be required to make substitutions from time to time.
8. Taxes
We will collect estimated or actual applicable sales or other taxes on Products for which we determine we have a duty to collect sales or other taxes. If an item is subject to sales or other taxes, you agree that the amount of taxes shown at checkout may be adjusted. Several factors may cause this, such as variances between processor programs and changes in tax rates.
9. Delivery Fee
You agree to pay the delivery fee shown at the time you place an Order. We reserve the right to increase, decrease, add, or eliminate delivery charges from time to time, but we will provide notice of the charges applicable to you prior to or at the time of your Order. Generally, delivery is handled by our team members or a third party courier. Deliveries are done on Sunday’s only. You agree that you will not obtain, or direct shipment of, a Product for export. All Products purchased from us are made pursuant to a delivery contract. This means that title to and the risk of loss of such Products passes to you upon our delivery of the Product to the third party courier.
10. Delivery & Pick-Up Disclaimer
Sedjedo’s Kitchen is not responsible for failed deliveries due to incorrect or incomplete addresses.
To receive a delivery, you must live in a residential apartment or home, or receive permission from your employer or business owner to receive deliveries to a business address. All Sedjedo meals should be kept refrigerated until consumed and freshness cannot be guaranteed past the 4th day from receipt. It is up to the client to maintain freshness once received. Depending on the season and temperature in your area at the time of delivery, advance planning by you should be made for immediate and proper storage of your meals prior to consumption. It’s important to place your Sedjedo meals and perishable items in the refrigerator when you receive them. By purchasing the Sedjedo’s Kitchen meal delivery program, you agree to properly and promptly refrigerate all meals until you plan to eat them. Since all of our food is fresh (and preservative-free, chemical-free, etc.), it will go bad if not properly stored and refrigerated. Sedjedo’s Kitchen is not responsible for any food that has not been properly and promptly refrigerated after delivery.
You may provide additional delivery instructions when setting up your account or placing your Order, such as requesting that your delivery be left with a doorman or neighbor. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery on your behalf. In cases in which you have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had you accepted the delivery yourself. We will do our best to deliver your meals to you in accordance with your specifications. In such cases, if you, your doorman, your neighbor, or your alternate receiver is not present at the time of delivery, our team will leave your package according to your delivery instructions or in the safest available spot. If there are no specific delivery instructions, no safe available spot and we are unable to reach you at the time of delivery, we reserve the right to cancel your order and no refund will be issued.
Sedjedo’s Kitchen is not responsible for replacing packages once delivered, in the event that you are not home and the delivery is taken.
In the case of inclement weather, supply chain disruptions or other events beyond our reasonable control that interfere with our ability to deliver your Order, we will attempt to deliver your Order as soon as reasonably possible. In some cases, delivery may occur prior to the scheduled delivery date. In the event that timely delivery of your Products is not feasible, as determined in our sole discretion, we may cancel your delivery and issue you a credit or refund of the purchase price for that delivery.
Once the delivery has been made, we are no longer responsible for any damage to the delivery or for the security of its contents. You are responsible for inspecting all Products you receive from us for any damage or other issues upon delivery. In addition, you are solely responsible for determining the freshness of the Products you receive. If you think the contents are not suitable for consumption or have been tampered with, please provide visual documentation and let us know as soon as possible so we can find a more suitable arrangement for the next delivery.
To maintain the integrity and quality of food products, we strongly recommend that you immediately refrigerate or freeze all perishable items upon receipt of delivery.
Sedjedo’s Kitchen is not responsible for damage or loss of personal property during deliveries if evidence of misconduct by Sedjedo’s Kitchen or its delivery personnel cannot be provided.
It is your responsibility to provide us with the most accurate address and contact information for your delivery.
All orders placed on the site should either be for pick-up or delivered within our delivery zones. We do not accept changes for delivery addresses/locations on the day of delivery or while drivers are enroute.
Pick-up Procedure Policy
All pick-up orders are expected to be picked up on the day of operation which is every Sunday, unless otherwise communicated to Sedjedo’s Kitchen directly. You will be notified once your order is ready for pick-up (typically between 5:30pm to 6:30pm every Sunday). Orders may be kept within our premises for maximum of one (1) day- post day of operation (due to special circumstances communicated to Sedjedo’s Kitchen directly, however, after that, unclaimed items will be discarded or donated due to lack of refrigeration/space. Sedjedo’s Kitchen can not guarantee orders beyond the specified time frame. If we have made multiple attempts to reach you in regards to picking up your order and we are unsuccessful, full or partial refunds or store-credit will not be issued for failure to retrieve your order in the specified time-frame.
11. Returns, Replacements, Refunds & Credit
Since our products are handcrafted and made-to-order with fresh ingredients, we cannot accept returns. All sales are final. If a product arrives damaged or you have concerns, please contact us immediately following delivery at Sedjedo.Kitchen@gmail.com. Depending on the circumstances, we may, in our sole discretion, replace the meal or products, provide you with a full or partial refund for the purchase price of that meal or products, or provide you with a credit for that meal or product that will be automatically applied to future deliveries under your meal program subscription or agreement. In the event we offer an accommodation, we may require a return of the Product(s), photographic documentation or other information for quality control or other purposes, prior to providing an accommodation. If issued, a refund may take 3-5 business days to show up, depending on which bank you use. If you are provided with a credit for a future program, we may implement the credit in a variety of ways at our discretion, including extending the program for you ourselves, providing you with a discount code to use on a future Order, or applying a credit to your account, which will be automatically deducted from your next payment. If you have any questions regarding the replacement, refund, and credit logistics, please reach out to us at Sedjedo.Kitchen@gmail.com for help. However, unless we failed to deliver the Products in your Order to the address provided and if we were unable to contact you at the time of delivery, we assume no obligation to provide an Accommodation.
Refunds will not be issued for delays that are the result of factors outside Sedjedo’s control, including but not limited to weather, traffic, and unexpected events as they relate to our delivery partners. If for any reason we have to cancel your delivery, you will be notified by email, and the number of meals canceled will be automatically refunded or added to the end of your program. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.
12. Weather & Traffic Allowances
Our delivery team and partners do their best to get your food to you on time so you may enjoy it at its freshest. Still, they run into delays due to weather, traffic, and other factors that are outside of their control. We cannot guarantee delivery within your selected time slot.
In instances of inclement weather, we reserve the right to cancel our deliveries in order to avoid putting our delivery teams at risk. In such a case, we will notify you as early as possible and your meal program will be automatically extended by the number of days cancelled. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement.
As both traffic and weather are outside of Sedjedo’s control, cash refunds will not be issued for affected Orders.